Refund Policy

Last updated: October 7, 2026

Lanternaut is a sole-proprietor business operating under the brand name Lanternaut ("Lanternaut", "we", "us", "our").

1. Who processes payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Refunds are processed by Paddle and returned to your original payment method.

2. Wallet top-ups

An unused top-up can be refunded within 14 days of purchase. Credit that has already been spent cannot be refunded.

3. Subscriptions

Subscription payments are not refunded for partial months. You can cancel at any time. Your plan stays active until the end of the period you have already paid for, then stops renewing.

4. Enterprise agreements

Refunds for Enterprise agreements follow the terms of the individual order form or agreement signed with that customer.

5. Accounts terminated for breaking our rules

We do not give refunds when an account is terminated for breaking our Terms of Service or Acceptable Use Policy, unless the law requires it.

6. How to request a refund

Email [email protected] with your receipt or order number, or request a refund through your Paddle receipt email. Paddle processes approved refunds to your original payment method.

7. Your legal rights

Nothing in this policy limits any rights you have under applicable consumer law or under Paddle's Buyer Terms.